Privacy Policy

This Privacy Policy explains how Casino Instant handles personal information when the website, casino account, payment services, games, promotional tools, verification process or customer support channels are used. The purpose of this document is to describe what data is collected, why it is processed, how long it is stored, when it may be shared and what rights the user may have.

Casino Instant processes personal data to provide online casino services, protect accounts, process payments, verify identity, prevent fraud, support responsible gambling and comply with legal requirements. The platform aims to process personal data in a transparent, secure and proportionate way.

Use of the Casino Instant website means that the user acknowledges the practices described in this Privacy Policy.

Scope of This Policy

This Privacy Policy applies to all users who visit Casino Instant, register an account, play games, use bonuses, make deposits, request withdrawals, contact support or interact with any website feature.

The policy covers personal data collected directly from the user, data generated through account activity and technical data collected automatically through cookies, device identifiers and security logs.

This Privacy Policy does not apply to third-party websites that may be linked from Casino Instant. If the user follows an external link, the privacy policy of that third-party website should be reviewed separately.

Data Collected During Registration

Casino Instant collects registration data to create the user account and confirm eligibility for casino services. This may include full name, date of birth, residential address, email address, mobile phone number, country of residence, username and password.

This information is necessary because casino services are age-restricted and may be subject to local legal requirements. The date of birth is used to confirm that the user meets the legal minimum gambling age. Address and contact details may be used for verification, account notices and compliance checks.

If the user provides inaccurate registration information, account access, withdrawals or verification may be delayed. The platform may suspend or restrict accounts where false or incomplete information is detected.

Payment and Transaction Data

Casino Instant processes payment data to allow deposits, withdrawals and refunds. This may include payment method, transaction amount, currency, transaction date, payment status, deposit history, withdrawal history and payment reference.

The platform may also process card, bank, e-wallet or crypto-related identifiers through payment service providers. Full payment card details may be handled by secure payment processors rather than stored directly by Casino Instant.

Payment data is also used for fraud prevention, payment dispute handling, chargeback investigation, anti-money laundering checks and confirmation that the payment method belongs to the account holder.

Verification and Compliance Data

Casino Instant may request verification documents before withdrawals, during account review or when required by law. These documents may include:

• passport;

• national ID card;

• driving licence;

• proof of address;

• bank statement;

• utility bill;

• payment method proof;

• source-of-funds documentation;

• selfie or liveness verification where required.

Verification data is processed to confirm identity, age, address, payment ownership and source of funds. The platform may also screen account activity to detect suspicious transactions, duplicate accounts, account misuse or gambling-related risk.

If requested documents are not provided or cannot be verified, Casino Instant may delay withdrawals, restrict account functions or close the account where required by law or platform rules.

Gaming Activity and Bonus Data

Casino Instant records gaming activity to operate the casino service. This may include games played, stakes, results, winnings, losses, game sessions, account balance changes, bonuses claimed, free spins used, cashback records and wagering progress.

This data is required to calculate balances accurately, apply promotional rules, resolve disputes and maintain game records. Bonus data may be used to confirm whether wagering has been completed, whether maximum bet rules were followed and whether specific games were eligible.

Gaming data may also support responsible gambling tools. For example, account activity can help identify patterns linked with high deposits, long sessions or repeated failed attempts to change limits.

Technical Information and Cookies

Casino Instant automatically collects technical data when the website is accessed. This may include IP address, browser type, operating system, device model, language settings, time zone, pages viewed, session length, clicks, referral source and login attempts.

Cookies and similar technologies may be used to keep the website functional, maintain login sessions, protect accounts, analyse traffic and improve performance. Essential cookies are necessary for basic functions such as login and payments. Analytics cookies help the platform understand technical performance and user behaviour. Marketing cookies may be used where allowed by law.

The user may manage cookie settings through the browser. However, disabling essential cookies may prevent parts of the website from functioning correctly.

How Casino Instant Uses Personal Data

Casino Instant uses personal data for the following purposes:

The platform uses data to provide services requested by the user, comply with legal obligations, protect accounts and maintain safe gambling conditions. Some processing is necessary for the contract between the user and the platform. Other processing may be required by law or based on legitimate interests such as fraud prevention and service improvement.

Data Sharing

Casino Instant may share personal data with trusted third parties where necessary. These may include payment processors, banks, e-wallet services, identity verification providers, fraud prevention services, game developers, hosting companies, customer support systems, analytics providers and legal advisers.

The platform may also disclose data to regulators, courts, law enforcement agencies, tax authorities or other public bodies where legally required. Data may be shared to investigate fraud, prevent money laundering, protect users, comply with licensing duties or defend legal claims.

Third parties that process data on behalf of Casino Instant must apply appropriate data protection and confidentiality measures. They may not use the data for unrelated purposes.

International Processing

Some third-party providers may process data outside the user’s country. This can happen when payment systems, game providers, cloud hosting services or support tools operate internationally.

Where international transfers occur, Casino Instant aims to apply appropriate safeguards. These may include contractual protections, security controls and transfer mechanisms recognised by applicable data protection law.

Security of Personal Data

Casino Instant uses technical and organisational measures to protect personal data. These may include encrypted website connections, access restrictions, password controls, monitoring systems, firewalls, secure payment gateways and internal procedures.

Security measures are designed to reduce the risk of unauthorised access, accidental loss, misuse or disclosure. However, no online system can guarantee absolute security. The user should use a strong password, keep login details private and contact support if suspicious account activity is detected.

Retention Periods

Casino Instant keeps personal data only for as long as necessary. The retention period depends on the type of data, the reason it was collected and any legal obligations that apply.

Account data may be retained while the account remains active and for a required period after closure. Payment and transaction records may be retained for several years for AML, tax, fraud prevention and dispute purposes. Verification documents may also be retained after account closure where required by gambling regulations.

Support records may be kept to investigate complaints and improve service quality. Technical logs may be stored for security monitoring and fraud detection.

User Rights

The user may have the right to:

• request access to personal data;

• request correction of inaccurate data;

• request deletion where legally possible;

• restrict processing;

• object to certain processing;

• withdraw consent for marketing;

• request a portable copy of personal data.

Casino Instant may need to keep some data even when deletion is requested. This can apply to transaction records, KYC documents, AML records, responsible gambling data or legal dispute information.

The platform may request identity confirmation before processing a data rights request.

Marketing Communications

Casino Instant may send marketing messages about bonuses, promotions, new games, loyalty offers or platform updates where permitted by law. Marketing may be based on consent or other lawful grounds depending on the jurisdiction.

The user may opt out of marketing at any time. Opting out of marketing does not stop necessary service messages, such as security alerts, payment updates, policy notices or account-related communications.

Responsible Gambling Records

Casino Instant may process responsible gambling data to provide safer gambling tools. This can include deposit limits, session reminders, cooling-off requests, self-exclusion, account restrictions and communication with support about gambling behaviour.

Responsible gambling records may be retained to prevent account reopening, support legal obligations and protect users from harm. These records may not always be deleted immediately after account closure if retention is required for safety or compliance reasons.

Changes to This Privacy Policy

Casino Instant may update this Privacy Policy when services, legal requirements, technology or data practices change. The updated version will be published on the website. Continued use of the platform after publication means that the updated policy applies.

Contact

Questions, requests or complaints about this Privacy Policy should be sent through the privacy contact or customer support channel listed on the Casino Instant website. If the user is not satisfied with the response, a complaint may be submitted to the relevant data protection authority.